PART 1

Basic skills

1Get started with Outlook 2013

 Sidebar: Outlook Web App

Identifying new features of Outlook 2013

Connecting to email accounts

Sidebar : Adapting exercise steps

Troubleshooting connection problems

Connecting to Exchange accounts

Connecting to Internet email accounts

Working in the Outlook 2013 user interface

Working with the ribbon

Working in the Backstage view

Getting help with Outlook 2013

2 Explore Outlook 2013

Working in the Outlook program window

Program window elements

Navigation Bar

Working in the Mail module

Folder Pane content

Content area views

The ribbon

Message windows

Working in the Calendar module

Calendar module content

Calendar item windows

Working in the People module

People module content

Contact record windows

Working in the Tasks module

Tasks module content

Task windows

3 Send and receive email messages

4 Store and access contact information

Saving and updating contact information

Creating contact records

Address books

Communicating with contacts

Initiating communication from contact records

Sidebar: Conforming to address standards

Selecting message recipients from address books

Displaying different views of contact records

Sidebar: User-defined fields

Printing contact records

5 Manage scheduling

Scheduling and changing appointments

Sidebar: Adding national and religious holidays to your calendar

Sidebar: Creating an appointment from a message

Scheduling and changing events

Sidebar: Updating and canceling meetings

Responding to meeting requests

Displaying different views of a calendar

Views

Arrangements

Using the Date Navigator

6 Track tasks

Creating tasks

Creating tasks from scratch

Creating tasks from Outlook items

Updating tasks

Removing tasks and flagged items from task lists

Managing task assignments

Tasks you assign to others

Tasks other people assign to you

Displaying different views of tasks

Sidebar: Finding and organizing tasks

PART 2

Content management

7 Organize your Inbox

Working with Conversation view

Viewing conversations

Conversation view settings

Managing conversations

Sidebar: Troubleshooting Conversation view

Arranging messages in different ways

Sidebar: Marking messages as read or unread

Organizing items by using color categories

Sidebar: Recording information by using Outlook notes

Organizing messages in folders

Managing messages by using Quick Steps

Quickly locating messages

Sidebar: Using Search Folders

Sidebar: Deleting messages

Printing messages

8 Manage your calendar

Defining your available time

Configuring time zones

Sidebar: Specifying appointment time zones

Working with multiple calendars

Displaying a co-worker’s calendar

Connecting to Internet calendars

Sharing calendar information

Sharing calendars with co-workers

Sharing calendar information outside of your organization

Printing a calendar

9 Manage contact records

Creating address books

Importing and exporting contact records

Creating contact groups

Quickly locating contact information

Sidebar: Sending business cards

Personalizing electronic business cards

Key points

 

10 Enhance message content

Personalizing the appearance of message text

Configuring message text formatting preferences

Manually formatting message text

Configuring message signature preferences

Inserting and modifying images

Inserting pictures

Sidebar: About online pictures

Inserting shapes

Inserting screen images

Creating and formatting business graphics

Changing message settings and delivery options

PART 3

Program management

11 Customize Outlook

Personalizing the Outlook program window

Configuring Office and Outlook options

Configuring Mail module options

Configuring Calendar module options

Configuring People module options

Configuring Tasks module options

Configuring search options

Configuring language options

Configuring advanced options

Customizing the Quick Access Toolbar

Customizing the ribbon

Sidebar: Customizing the status bar

Managing add-ins

Sidebar: Creating Outlook forms

Managing add-ins

Sidebar: Creating Outlook forms

12 Manage email settings

Creating and managing Quick Steps

Creating rules to process messages

Blocking unwanted messages

Working with junk email messages

Configuring junk email options

Increasing email security

Digital signatures

Encryption

Plain text messages

Information Rights Management

Blocking external content

13 Work remotely

Working with Outlook items while offline

Choosing to work offline

Using public folders

Setting Cached Exchange Mode options

Managing an offline address book

Managing download options for slow connections

Automatically replying to messages

Working with SharePoint site content

Working offline with document library content

Importing SharePoint contact lists

Connecting to a SharePoint calendar